Terms & Conditions
Welcome! These Terms & Conditions explain how our colour analysis services and online shop operate. By booking an appointment or making a purchase, you agree to the policies below.
1. What We Do
We offer colour analysis and style guidance based on professional training and experience. Our advice is for personal use and is not medical or diagnostic.
2. Booking & Payment
Appointments must be paid in full at the time of booking.
Your appointment is confirmed once payment is received.
3. Cancellations, Rescheduling & Refunds
We understand that plans can change. To keep things fair:
Less than 48 hours’ notice: no refund.
More than 2 weeks’ notice: full refund.
Between 2 weeks and 48 hours: you may reschedule once within the next 6 months. If you don’t reschedule within that time, no refund will be issued.
No‑shows: charged the full fee and cannot be refunded or rescheduled.
4. Late Arrivals
Your session will still finish at the scheduled time.
Some parts of the appointment may need to be shortened or removed.
Arriving 15+ minutes late may mean the session cannot go ahead. This is treated as a missed appointment and is non‑refundable.
5. Before Your Appointment
To help us give you the best experience:
Please tell us before your appointment about any allergies, sensitivities, or intolerances (food, drink, skincare, makeup, etc.). We’ll do our best to accommodate them, but we can’t take responsibility for reactions caused by undisclosed sensitivities.
Please read the preparation guidelines and FAQs. This helps ensure your analysis is accurate and enjoyable.
Please arrive on time.
6. Age Requirement
Clients must be 18 or older. We may ask for proof of age if needed.
7. Photography
Photos will only be taken or used with your clear written consent. You can decline photography at any time.
8. Use of Materials
Your colour palettes, analysis results, and session materials are for personal use only and must not be copied, shared, or sold.
Online Shop Policies
1. Postage & Delivery
Orders are processed and dispatched within the timeframes shown on each product page.
Postage costs are shown at checkout.
Postage and packaging are free for gift vouchers.
Delivery times are estimates and may vary due to courier delays.
If a parcel is lost or delayed, we’ll help you raise a claim with the courier where possible.
2. Colour Accuracy
Screens display colours differently depending on brightness, calibration, and device type. We do our best to show accurate images, but on‑screen colours may not perfectly match the physical product. This is not considered a fault.
3. Returns & Exchanges
You can return an item with 14 days of purchase.
Returns are accepted for unused, unopened items in their original condition.
Return postage is the customer’s responsibility unless the item is faulty.
Digital products, personalised items, and downloads are non‑refundable.
4. Faulty or Damaged Items
If something arrives damaged or faulty, please contact us within 48 hours with photos. We’ll arrange a replacement or refund where appropriate.
5. Delivery Details
Please double‑check your address at checkout. We can’t refund or replace orders sent to an incorrect address provided by the customer.
For gift vouchers please use your address as the person making the order. The gift card will have space to put a personalised message before giving it to the recipient.
6. Gift Vouchers
Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.
Vouchers are non‑refundable and cannot be exchanged for cash.
Vouchers may be transferred to another person but cannot be resold.
All appointments must be booked in advance. Please quote your voucher number when booking.
Cancellations with less than 48 hours’ notice may result in the voucher being marked as redeemed.
Failure to attend an appointment without notice will void the voucher.
Vouchers are redeemable against the named service. If prices change, the voucher remains valid at the price paid.
Lost or stolen vouchers cannot be replaced unless you can provide the voucher number as evidence that it hasn’t been redeemed.
Information Sharing & Privacy
Your privacy matters to us.
We only share your information with trusted third‑party services that help us run the business — such as website hosting, booking systems, or payment processors — and only when necessary.
We may also share information:
if required by law
to protect the safety, rights, or wellbeing of clients, the business, or others
We never sell or trade your personal data.
For our full privacy policy click here
1. Liability
We take care to provide a safe and enjoyable experience, but:
We can’t be responsible for reactions caused by allergies or sensitivities that weren’t disclosed.
We’re not liable for decisions you make based on your colour analysis results.
Our total liability is limited to the amount paid for your service or product.
2. Complaints Procedure
We want every client to feel supported. If something hasn’t gone as expected:
How to make a complaint
Please email us within 7 days of your appointment or order, including:
your name
appointment/order details
a description of the issue
photos if relevant
What happens next
We’ll acknowledge your message within 5 working days.
We’ll review the issue carefully.
You’ll receive a written response with our findings and next steps.
Possible outcomes
These may include clarification, guidance, a follow‑up appointment, a replacement item, or a refund (where appropriate and in line with our policies).
Complaints based on personal preference or screen‑based colour differences do not qualify for refunds.
Respectful communication
We handle all complaints professionally and kindly. We ask for the same courtesy in return.
3. Updates to These Terms
We may update these Terms occasionally. The version in place at the time of your booking or purchase will apply.